This resource provides first-level help desk agents who support Lync Server 2010 clients (Microsoft Lync 2010, Microsoft Lync 2010 Attendee, and Microsoft Lync Web App) with the following:

  • A script for opening a service call and identifying the problem the user is having
  • Information about how to resolve more than 200 common user problems
  • Tools and resources for additional troubleshooting

Download : http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4222e61c-c199-47e0-b649-495b12d0b5e7

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